The experience behind the outcomes
Jahanzeb Ahmed.
Operations & Growth professional based in Dubai, UAE.
Connect on LinkedIn ↗Experience
Feb 2025 - Present
Team Leader, Operations
Noon Minutes · Dubai, UAE
Improving high-margin product availability, fulfilment quality, and customer experience in quick commerce.
- Increased average order value by 13% by improving availability of high-margin SKUs.
- Reduced stock-outs by 22% through better alignment of demand forecasts and supplier replenishment.
- Maintained 98% order accuracy and a P95 fulfilment time below three minutes.
- Won the Minutes Champions League among 60+ dark stores.
Nov 2023 - Feb 2025
Authorization Officer, Merchant Experience
Network International · Dubai, UAE
Turning merchant feedback and operational insight into stronger adoption and service outcomes.
- Reduced merchant churn by 28%.
- Delivered merchant training that helped product adoption reach 62%.
- Used survey insights to reduce repeat complaints by 15%.
Jan 2023 - Aug 2023
Business Process Specialist, Logistics
Kravemart · Karachi, Pakistan
Led fulfilment operations and process improvements for a high-volume quick-commerce business.
- Managed fulfilment of 5,000+ daily orders with 98.4% on-time delivery.
- Lowered cost per order by 18% through in-house product improvements, batching, and scheduling.
- Launched the supermarket vertical and onboarded 100+ vendors in one week.
Jan 2022 - Dec 2022
Associate, Fleet Management
Kravemart · Karachi, Pakistan
Improved rider reliability, performance management, and the on-the-ground rollout of fleet technology.
- Built a monthly incentive model to recognise high performers.
- Helped reduce no-shows to 5%, late logins to 5%, and early log-outs to 8%.
- Coordinated the ground rollout of the in-house rider application.
Feb 2021 - Oct 2021
Key Account Manager, Homechefs
Foodpanda · Karachi, Pakistan
Managed strategic restaurant accounts, improving revenue, conversion, and partner satisfaction.
- Managed 100+ key accounts and increased their revenue by 35%.
- Improved vendor satisfaction by 43%.
- Raised platform conversion by 16% through content and menu optimisation.
Core skills
- Operations leadership
- Process optimisation
- Quick commerce & logistics
- Merchant experience
- Key-account management
- Cross-functional collaboration
Education
Bachelor of Science, Joint Honors
Institute of Business Management · Karachi, Pakistan
2016 - 2020
