Better operations.
Stronger growth.

Improving high-margin product availability, fulfilment quality, and customer experience in quick commerce.

• Increased average order value by 13% by improving availability of high-margin SKUs.
• Reduced stock-outs by 22% through better alignment of demand forecasts and supplier replenishment.
• Maintained 98% order accuracy and a P95 fulfilment time below three minutes.
• Won the Minutes Champions League among 60+ dark stores.

Turning merchant feedback and operational insight into stronger adoption and service outcomes.

• Reduced merchant churn by 28%.
• Delivered merchant training that helped product adoption reach 62%.
• Used survey insights to reduce repeat complaints by 15%.

Led fulfilment operations and process improvements for a high-volume quick-commerce business.

• Managed fulfilment of 5,000+ daily orders with 98.4% on-time delivery.
• Lowered cost per order by 18% through in-house product improvements, batching, and scheduling.
• Launched the supermarket vertical and onboarded 100+ vendors in one week.

Improved rider reliability, performance management, and the on-the-ground rollout of fleet technology.

• Built a monthly incentive model to recognise high performers.
• Helped reduce no-shows to 5%, late logins to 5%, and early log-outs to 8%.
• Coordinated the ground rollout of the in-house rider application.

Managed strategic restaurant accounts, improving revenue, conversion, and partner satisfaction.

• Managed 100+ key accounts and increased their revenue by 35%.
• Improved vendor satisfaction by 43%.
• Raised platform conversion by 16% through content and menu optimisation.